Refund and Subscription Policy

This Refund and Subscription Policy forms an integral part of the BeatUnity Terms and Conditions.

By purchasing a Subscription, Premium Feature or other paid Service through the Platform, the User agrees to this Policy.

1.1 Company

The Company means XYO, operating under the trade name BeatUnity, registered under company number 0748.753.094, with registered office at Heidebloemstraat 10, 3500 Hasselt, Belgium.

1.2 Platform

The Platform means the BeatUnity website, applications, software, services and related functionalities.

1.3 User

A User means any natural person or legal entity using the Platform.

1.4 Subscription

A Subscription means any recurring or non recurring paid access plan, membership, premium feature or digital service offered through the Platform.

1.5 Consumer

A Consumer means any natural person acting for purposes outside their trade, business, craft or profession.

1.6 Business User

A Business User means any natural person acting within their professional activity, any legal entity or any organisation.

2.1 Nature of Services

BeatUnity provides access to digital services, software features, profile functionalities, community features, educational content, networking tools and other platform services.

2.2 No Guarantee of Results

Payment for a Subscription or Premium Service does not guarantee:

• bookings;
• performances;
• collaborations;
• coaching opportunities;
• visibility;
• professional advancement;
• commercial success;
• revenue generation.

Users pay exclusively for access to Platform features and services.

Users acknowledge that Subscriptions are purchased exclusively for access to Platform features, community benefits, visibility tools, networking functionalities and other digital services made available through the Platform.

3.1 Subscription Terms

Subscription details, pricing, billing intervals and included features are displayed on the Platform at the time of purchase.

3.2 Automatic Renewal

Unless otherwise stated, subscriptions automatically renew at the end of each billing period.

3.3 Cancellation

Users may cancel their Subscription at any time through their account dashboard.

Cancellation prevents future renewals but does not automatically entitle the User to a refund for the current billing period.

3.4 Access Following Cancellation

Following cancellation, the User may continue using the Subscription until the end of the current paid billing period unless otherwise specified.

4.1 Consumers

Consumers residing within the European Union may have a statutory right of withdrawal for certain purchases.

4.2 Immediate Performance of Digital Services

Where a Consumer expressly requests immediate access to digital services, premium features, subscriptions or downloadable content before the expiration of the statutory withdrawal period, the Consumer acknowledges and agrees that:

• service delivery begins immediately;
• access to digital content is provided immediately;
• the Consumer expressly acknowledges that the digital service will begin immediately and understands that the statutory right of withdrawal may be lost once the digital service has been fully performed, to the extent permitted by applicable law.

4.3 Withdrawal Requests

Withdrawal requests must be submitted in writing to: [email protected]

5.1 General Rule

Except where required by mandatory law, payments are non refundable once access to the purchased digital services has been granted.

5.2 Eligible Refund Situations

BeatUnity may, at its sole discretion, provide a full or partial refund in exceptional circumstances, including:

• duplicate payments;
• billing errors;
• technical issues preventing access to purchased services;
• legal obligations requiring a refund.

5.3 Non Refundable Situations

Refunds will generally not be provided for:

• unused subscriptions;
• lack of bookings;
• lack of opportunities;
• dissatisfaction with platform exposure;
• failure to use the Platform;
• user inactivity;
• business decisions made by third parties;
• suspension resulting from a User's violation of the Terms and Conditions.

5.4 Processing of Refunds

Where a refund is approved, it shall be processed through the original payment method where reasonably possible.

6.1 Pricing Adjustments

BeatUnity reserves the right to modify subscription fees, pricing plans and service fees.

6.2 Notice

Material price changes shall be communicated before taking effect.

Such changes shall only apply to future billing periods.

7.1 Suspension

BeatUnity reserves the right to suspend or restrict access to paid services where payment fails, is reversed, is disputed or otherwise remains outstanding.

7.2 Outstanding Amounts

BeatUnity reserves the right to recover unpaid amounts through lawful collection procedures.

8.1 Fraud Prevention

Users shall not initiate unjustified chargebacks or payment disputes.

8.2 Investigation

BeatUnity reserves the right to investigate chargebacks and payment disputes.

8.3 Account Restrictions

Accounts involved in fraudulent or abusive payment disputes may be suspended or terminated.

9.1 Platform Changes

BeatUnity reserves the right to modify, replace, suspend or discontinue Platform features, subscriptions or services.

9.2 No Refund Obligation

Where services are modified, improved or replaced, no refund shall be due unless required by applicable law.

10.1 No Liability for Opportunities

BeatUnity shall not be liable for the absence of bookings, opportunities, collaborations or commercial success.

10.2 No Liability for Third Party Decisions

BeatUnity shall not be liable for decisions made by organisers, venues, promoters, coaches, clients or other Users.

This Policy shall be governed exclusively by Belgian law.

Any dispute arising from this Policy shall be submitted to the competent courts of the judicial district in which BeatUnity has its registered office, except where mandatory legal provisions provide otherwise.

Questions regarding this Policy may be directed to: